ZAL Telecomunicazioni — Single pane of glass for MikroTik plus a new SD-WAN service line
When a tool lets you save precious time both in daily management and in troubleshooting, it has already solved one of the biggest problems in our industry at its root.
— ZAL Telecomunicazioni · Network Operations
The challenge
ZAL Telecomunicazioni operates as an ISP/WISP on a heterogeneous MikroTik network — from the backbone all the way to the CPEs installed at end customer sites. Before OptiWize, the technical team faced the same problems every day:
- no single point of control for backups, monitoring and management of distributed MikroTik routers
- low CPE standardization: high-potential MikroTik hardware, but hard to manage uniformly at scale
- reactive on-demand monitoring only, with no sustainable proactive activity
- manual configuration prone to human error, absorbing specialist team time
How OptiWize helped
OptiWize became ZAL's single pane of glass for the entire MikroTik fleet, with a transversal operational impact:
- Centralized backup & monitoring with SNMP and integrated Zabbix interface for in-depth CPE performance analysis
- Standardized configuration templates: fast and consistent MikroTik router provisioning, dramatically reducing human error
- Distributed team access: all technicians can independently verify and monitor routers in self-service
- Incremental automated backups: easy to trace, compare and verify over time
- SD-WAN service layer: ZAL extended its offering to end customers by releasing SD-WAN solutions on top of the same platform
Results
- Single pane for backup, monitoring and configuration of the MikroTik fleet
- Shift from reactive on-demand monitoring to continuous proactive monitoring
- Automated backups rescued the team multiple times when on-site intervention was not possible
- New SD-WAN revenue line launched on top of OptiWize and offered to business customers