Lumia Network — Immediate monitoring and mass configuration without errors

About Lumia Network

Lumia Network is an independent Italian operator (AS-212559, R.O.C. reg. no. 36963) providing connectivity and managed services to business customers. It runs a fleet of MikroTik devices deployed across the country, plus an SD-WAN component supporting the services it delivers.

The challenge

For an operator delivering managed services, two activities dominate the working day:

• Always knowing how customers are doing: without an immediate view of service status, problems surface late, often when the customer reports them first
• Acting on many devices at once: repeating configuration changes across dozens of devices is slow and, above all, exposed to human error

Both scale badly: the more customers you win, the more time they absorb and the more room for error they introduce.

How OptiWize helped

Lumia Network uses OptiWize as the single platform for managing its customers' infrastructure:

• Simple, immediate monitoring: service status is always under control, so the team can act promptly instead of chasing reports
• Mass configuration: changes are applied across many devices in a single operation, saving time and minimising operational errors
• Reliable, efficient SD-WAN: the SD-WAN component has proven solid in daily use

Results

In the words of Alex Coppola, CEO & CTO of Lumia Network, adopting OptiWize meant a step change in infrastructure management:

• Constant control over customer service status, with prompt intervention
• Valuable time saved on repetitive configuration work
• Operational errors minimised thanks to bulk operations replacing manual changes
• Reliable SD-WAN as an integral part of the service

"In short, OptiWize is an essential tool for optimising our daily work and delivering a higher quality of service to our customers." — Alex Coppola, CEO & CTO, Lumia Network