Enegan — SD-WAN governance for energy multi-utility

About Enegan

Enegan is an energy partner headquartered in Florence, with a widespread presence across Italy. Its main customer base consists of companies and businesses. To guarantee service continuity and connectivity quality, Enegan operates a complex multi-site telecom network with multi-WAN scenarios and heterogeneous access types. The SD-WAN platform is a critical service component: every new rollout must be fast, controlled and error-proof.

The challenge

Before OptiWize, the Enegan NOC TLC office faced the same structural problems every day:

• High effort from the specialist network team on every multi-WAN rollout: each new site required direct involvement from the most senior network engineers
• Custom configurations site by site, with no shared standard that could replicate the same pattern across different customers
• No version control on configurations: changes were hard to trace, audit, or roll back when something went wrong
• SD-WAN treated as a one-off project, not as a repeatable standard service: every delivery was craftwork, with no predictable timing or quality
• Frequent configuration errors caused by manual writing, absorbing specialist time even in the post-delivery phase

For a company where SD-WAN is a service asset sold to end customers, these constraints translated directly into operational effort, long delivery times and customer dissatisfaction risk.

How OptiWize helped

Enegan chose OptiWize for a precise mix of openness, reactivity and Italian engineering. From the very first deployments, OptiWize became the single platform to design, version and govern the entire SD-WAN service:

• Open platform, reactive to change: a non-rigid environment with virtually unlimited template customization. Enegan-specific requirements are absorbed by the model, not worked around
• Clear and progressive licensing: no licensing friction during service expansion; costs scale linearly and are predictable from the very first rollout
• On-prem & multi-hypervisor: fully on-premises deployment, compatible with multiple virtualization stacks. Enegan retains full data and network sovereignty
• Versioned and reviewed configurations: SD-WAN configurations go through a controlled, reproducible, auditable process. Drift detection automatically flags deviations from the standard
• Made in Italy engineering: proximity to a responsive engineering team able to evolve the platform alongside real NOC use cases

Results

The move to OptiWize turned SD-WAN from specialist effort into a standard service in the catalog:

• Hours saved across the NOC team on every new deployment — effort that used to fall almost entirely on the most senior profiles
• Configuration errors practically eliminated: atomic template model combined with drift detection cuts whole classes of issues at the root
• Simple, immediate, error-proof SD-WAN delivery — even on complex multi-WAN scenarios with heterogeneous access types, up to 4 WAN per site
• Full control and governance over a complex network application like SD-WAN: Enegan can now design service evolutions instead of chasing operational issues
• Standard, repeatable service instead of one-off projects: SD-WAN became a catalog asset that can be replicated on new customers without re-engineering